24/7 Remote Helpdesk
A Philippine helpdesk that picks up around the clock, whatever your time zone.
- User and device support
- Ticket handling and escalation
- Account, email and access requests
- Remote troubleshooting
Offshore IT support from the Philippines, since 2002
A 24/7 remote helpdesk, managed IT, dedicated IT staff, web development and system implementation for companies in the US, Australia, the UK, Europe and Asia. Plus onsite teams for your offices and stores in the Philippines.
We reply within one business day in your time zone: US, UK, Europe or Australia.
- Clients served
- 1,500+
- Years in business
- 24
- Skilled personnel
- 100+
- Sites supported
- 3,000+
One offshore partner for your IT
Start with a helpdesk or hand over the whole IT function. Our services scale with your team.
Managed IT Services
Your outsourced IT department: networks, servers and security run by our team.
- System architecture and consulting
- Network and server management
- VPN and security solutions
- Mail and web server support
Dedicated IT Staff
Full-time IT people working on your systems, employed and backed by us.
- Helpdesk and technical support staff
- Network and systems administrators
- Web developers and webmasters
- Replacement if someone leaves
Web Development & Maintenance
Websites built, hosted and kept up to date by one team.
- Website design and development
- CMS and eCommerce
- Unlimited content updates
- Backups and security
System Implementation
Business systems set up and supported by the same team that runs your IT.
- POS systems
- Accounting software
- Inventory management
- Purchasing and billing
Onsite Support in the Philippines
Hands-on support for your Philippine offices, branches and stores.
- Onsite maintenance and repairs
- Store and branch rollouts
- POS, network, printer and internet support
- Teams in Manila, Cebu, Iloilo and Davao
Who we help
Teams that need dependable IT coverage without hiring a full in-house department.
SMBs in the US, UK, Australia and Europe
A 24/7 helpdesk and managed IT for growing companies, on a fixed monthly fee, covering your business hours.
MSPs needing overflow capacity
White-label helpdesk and after-hours cover under your brand and in your ticketing tools, so you can take on more clients.
Multinationals with Philippine branches
Remote support for your users plus onsite teams in Manila, Cebu, Iloilo and Davao for offices, stores and rollouts.
Why companies outsource IT to TechSupport One
A Philippine company with 24 years of IT operations, not a staffing marketplace.
A company doesn't resign
If someone leaves, we replace them, and your service doesn't stop.
24/7 helpdesk
Round-the-clock support, so your users are covered during US, Australian, UK and European business hours.
Fixed monthly cost
All-inclusive monthly fees with no hidden costs or overtime charges.
Clear service levels
Defined service commitments, written down and measured.
Remote and onsite
Remote support for your teams anywhere, plus onsite teams for your Philippine sites.
Since 2002
24 years of running IT for 1,500+ clients and 3,000+ sites.
How it works
From first call to steady support. See the details
- Tell us the scopeUsers, sites, systems, hours and the tools you already use.
- Get a proposalA fixed monthly fee and written service levels.
- OnboardingWe learn your environment, access and escalation paths.
- Ongoing support24/7 helpdesk, regular reporting and replacement if anyone leaves.
Onsite coverage across the Philippines
Have offices, branches or stores in the Philippines? Our teams in Manila, Cebu, Iloilo and Davao handle the hands-on work. See locations
- Manila (HQ)2A24 Cityland, EDSA corner Sultan St.Mandaluyong City 1550, Metro Manila
- CebuJ King Warehouse, CambaroMandaue City
- IloiloWillie Bldg., Coastal Rd., La PazIloilo City
- DavaoJ Kings Warehouse, Ma-a RoadDavao City
Frequently asked questions
Which time zones do you cover?
Our helpdesk runs 24/7, so we can cover business hours in the US, the UK, Europe and Australia. We agree the coverage hours in your proposal.
Is your team fluent in English?
Yes. English is a business language in the Philippines and our staff support clients in English every day.
Will you sign an NDA and follow our security policies?
Yes. We sign NDAs before onboarding and work within your access controls and tools. We comply with the Philippine Data Privacy Act of 2012.
What does the contract look like?
A written proposal with the scope, coverage hours and service levels, on a fixed monthly fee. Terms are agreed with you before we start.
Can we start with a trial or a small scope?
Yes, you can start with a smaller scope, such as after-hours helpdesk, and expand once you are happy with the service. Ask us about a pilot in your proposal.
How does billing work?
We bill a fixed monthly fee agreed in the proposal, with no hidden costs. Extra projects are quoted separately before any work starts.